I’m a Service Delivery Manager with a strong, wide and in-depth technical background. With more than 10 years of experience in the IT field, and since 2013, I have managed experts, delivered more than 500 successful projects, through 8000+ man-days of service delivery and project management.
Experience and result-oriented approach, side by side with professionalism and team-work I achieved a strong track record in developing and implementing successful strategic business plans, demonstrating a strong technical, leadership, business, communication, presentation and analytical competencies.
I have an academic study in the Agriculture Economics and open study in Project Management and IT field to comprehence CCNA, MCSE, MS Exchange, OCS, Lync, NET and Quintum media gateways.
I’ve provided Solutions Architecture, Design, and even administration on VoIP communication systems – as a Consultant – and Project Management, Project Planning, Risk Analysis and Scope, Cost and Schedule Management to several IT Infrastructure, Unified Communications, Visualization and Cloud. – as a Project Manager.
Im passionate about delivering projects and services across multiple teams to build infrastructure solutions that are more than the sum of their parts.
I’m managing Resources since 2013, in term of Strategy Alignment, Capacity Planning, Task Scheduling, Time Management..
Less Chaos, More Control..
Technical Development Management
I plan for the technical team induction, education, training and certifications to meet with the business plan objectives and to comply with their required technical skills and to meet the vendors partner programs requirements.